Setting the Tone in High-Risk Situations: Crisis Communication for Dispatch Centers
Albany Police Department, Thane Training and OPOA
Date and Time:
$150 OPOA Members
$175 Non-members (Includes 1 year OPOA membership to qualified applicants)
Albany Police Department
2600 Pacific Blvd SW
Albany, OR 97321
Joe Miller, Thane Training Concepts, LLC
Joe is a retired police officer with over 15 years of experience serving on the hostage negotiation team and nearly a decade responding to people experiencing a mental health crisis while assigned to the Mobile Crisis Response Team. Joe has been teaching hostage negotiation and crisis communication skills to government agencies, school districts, healthcare facilities, and private industry since 2008. Joe has received three lifesaving awards and numerous commendations for his work with suicidal and emotionally disturbed citizens.
Dispatchers are often the first contact in high-risk events such as hostage or barricaded suspects and other crisis situations. From the initial kick-off to the final resolution, the role our dispatch centers take on is vital. Are you ready for the call? This course will provide an overview of crisis communication skills for use in situations call-takers and dispatchers may encounter such as hostage/barricade incidents and crisis related to mental/behavioral health issues.
Participants will leave this class with a practical set of skills to establish meaningful dialog with a person in crisis to help de-escalate or stabilize angry behavior and provide a safer environment for all parties involved.
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Oregon Peace Officers Association4190 Aumsville Highway SE | Salem, OR 97317