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Crisis Communications for Public Safety Professionals

  • May 30, 2023
  • 8:00 AM - 5:00 PM
  • Lane County Parole and Probation, 2699 Roosevelt Blvd, Eugene, OR 97402
  • 8


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Class Title:

Crisis Communications for Public Safety Professionals

Target Audience:

Federal, State and Local Law Enforcement, Corrections, Regulatory Specialists, 9-1-1 Telecommunicators, Fire/EMS, Parole & Probation

Sponsoring Agency:

Lane County Parole and Probation and OPOA

Date and Time:

May 30, 2023, from 8:00 a.m. to 5:00 p.m. (7:45 check-in)


$150 OPOA Members

$175 Non-members

Training Location:

Lane County Parole and Probation

2699 Roosevelt Blvd

Eugene, OR 97402


Joe Miller, Thane Training

Facilitator Joe Miller, a retired hostage negotiator with a large Oregon police department, spent 20 years as a hostage negotiator, team trainer and team leader.  Joe has been teaching crisis communication skills to government agencies, school districts, healthcare facilities and private industry for over 15 years.

DPSST Category: General, Mental Health, Communication

Brief Overview:

Participants in this 8-hour training will be exposed to an array of modern crisis de-escalation tactics and strategies used by hostage negotiators and other professional crisis communicators world-wide.

The training will cover topics such as using grounding techniques, active listening skills and other time-honored crisis communication tactics. Attendees will explore the effect of crisis on the human brain and the impact it has on subject behavior, as well as the behavior of the professionals trying to aid them. 

Attendees will also explore lessons learned from well-known incidents and discuss how critical incident debriefing may aid organizations by improving training and policy decisions.

Finally, participants will have an opportunity to role-play scenarios for a chance to try out their new skillset in a realistic training environment.

This course is designed to benefit public safety professionals whether from a large or small agency. Past participants include state troopers, military personnel, police officers, sheriff’s deputies, corrections officers, dispatch specialists, and regulatory agents. 

Contact Information:

Kim Dorn at (503) 586-8828 or training5@opoa.info.
Covid Information: Covid procedures will be followed.


All participants are encouraged to bring a sanitized incident summary for debrief and roleplay training.


Business casual.


Upcoming events

Oregon Peace Officers Association
4190 Aumsville Highway SE | Salem, OR 97317

Email:  opoa@opoa.info
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