Dispatcher Wellness, Morale and Resiliency

Class Title:

Dispatcher Wellness, Morale and Resiliency

Target Audience:

Sponsoring Agency:

Albany Police Department and OPOA

Date and Time:

Cost:

$150 OPOA Members

$175 Non-members

Training Location:

Albany Police Department

2600 Pacific Blvd. SW

Albany, OR 97321

Instructor:

Andrea Tobin, Training & Development Manager;

Central Lane Communications Center

Andrea began her career as a dispatcher in 1997 and was a Supervisor at Willamette Willamette Valley Communications Center in Salem – Dispatching for Salem, much of Marion County, and Lincoln counties and all of Polk County.  She was also Team lead for their Tactical Dispatch Team and a Tactical Dispatch Instructor.  She is CISD trained, a Trauma Team leader and has attended the FBI Hostage Negotiations Training.  Andrea has completed ICS Training, is currently a Department of Public Safety Standards and Training (DPSST) Instructor and the Oregon APCO Training Committee Co-chair.  A year ago Andrea moved to the Central Lane Communications Center where she is currently the Training and Development Manager.

Brief Overview:

Join us for this highly interactive class; be prepared to share, problem solve and walk away with new perspectives. We all know the role of a dispatcher is unique; not only in the duties and functions, but also in the need for dispatcher wellness.  This class is designed for everyone from new hire to tenured dispatcher and from trainee to supervisor…it is structure in a way that we will all learn something from it. Some topics discussed and questions to be answered include:

What is Morale? Whose responsibility is it? How can we change it?

What is the leaders role in Morale? (This could be a trick question!)

Resiliency – are you born with it or do you learn it? Were you hired during the “suck it up” mindset and still dealing with “stuff”? What can we do to be healthier….and happier.

Apply what is learned on your next shift!

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