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***CLASS FULL*** Setting the Tone in High Risk Situations: Crisis Communication for Dispatch Centers

  • April 04, 2019
  • 8:00 AM - 5:00 PM
  • Albany Fire Department 611 Lyon St. Albany, OR 97321
  • 2


Class Title:

Setting the Tone in High Risk Situations:Crisis Communication for Dispatch Centers      

***CLASS FULL***                        

Target Audience:

 Dispatchers, Call Takers, Communication Supervisors

Sponsoring Agency:

Oregon Peace Officers Association and Linn County

Date and Time:

April 4th, 2019  8:00 a.m. to 5:00 p.m. (7:30 a.m. Check-in)       


$75 OPOA Members

$95 non-OPOA Members (membership included if qualified)

Training Location:

Albany Fire Department

611 Lyon St. 

Albany OR, 97321


Joe Miller: Joe is a 20+ year veteran of a large city police department in Oregon. Joe has served primarily in the patrol division with collateral duties in crisis negotiation, civil disturbance, civil investigation, and defensive tactics cadre. In addition, Joe is a long-time adjunct instructor at a local community college and at the Department of Public Safety Standards and Training (DPSST). Joe’s experience as an officer and trainer show in his ability to mix information, experience and humor in the right combination to keep attendees interested and involved.

Andrea Tobin: Andrea began her career as a dispatcher in 1997 and is currently a Supervisor at Willamette Willamette Valley Communications Center in Salem – Dispatching for Salem, much of Marion County, and Lincoln counties and all of Polk County.  She is also Team lead for their Tactical Dispatch Team and a Tactical Dispatch Instructor.  She is CISD trained, a Trauma Team leader and has attended the FBI Hostage Negotiations Training.  Andrea has completed ICS Training, is currently a Department of Public Safety Standards and Training (DPSST) Instructor and the Oregon APCO Training Committee Co-chair.

DPSST Training Category:  Telecommunicator

Brief Overview:

Dispatchers are often the first contact in high risk situations such as hostage events or barricaded suspects. From the initial kick-off to the final resolution, the role our dispatch centers take on is vital. Are you ready for the call?

This course will provide an overview of hostage negotiations and an introduction to crisis communication for first responders.  At the end of the course, participants should be able to
  • Participate meaningfully in a hostage/barricade situation
  • Understand tactics and strategies used to create positive behavior change in a barricaded suspect
  • Assess and debrief supervisors and or personnel taking over the scene
  • Understand the physiological and psychological aspects of a crisis incident.

Contact Information:

Avena Glock at (971) 218-7161 or training1@opoa.info.


Business Casual

Lodging Information:


Parking Information:


Supplies Needed:

Note taking.




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Oregon Peace Officers Association
4190 Aumsville Highway SE | Salem, OR 97317

Email:  opoa@opoa.info
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